Can't sign in
Use the magic link on the login page. No email? Check spam or use the 6-digit code.
Open loginHouseroom support
Quick answers for parents, and a reply within hours on weekdays.
Common fixes
See all FAQs →Cancel a trial or subscription
Go to Settings → Plan & billing. Trials cancel straight away with no charge.
Manage planStop or change alerts
Turn text or email alerts off in Settings → Notifications.
Notification settingsFound a wrong fee or date?
Tell us the school and the error. We check and fix it, usually within 24 hours.
Report a correctionRefund request
Annual plans have a 14-day money-back guarantee.
Request a refundI'm a school, not a parent
Profile claims, open-day tools and leads have their own page.
Open school supportPopular questions
How does the 3-day free trial work?
You get full access to your chosen plan for 3 days, and we email a reminder the day before billing starts. Cancel before day three and you won't be charged.
Where is my data stored?
In a UK-region Postgres database on Supabase, encrypted in transit and at rest. We don't sell or share parent data with schools.
What if Houseroom misses a deadline?
Deadlines come from each school's published calendar and our own checks. If we miss one and you can show evidence, we'll refund your annual plan in full.
Can I share my account with a partner?
Yes. Invite a co-parent from Settings → Family to view, edit and get alerts, on one family bill.
Message support
Include the school name and your account email so we can help faster.
- Support, billing and corrections: support@houseroom.uk
Schools: schools@houseroom.uk - Urgent deadline?
- Say so in your message and we’ll prioritise it.